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Frequently Asked Questions

General

Who are you?

Do you have a color matching my hair?

Will hair extensions damage my hair?

What to do if I receive the wrong product?

Shipping

Can I track my order?

Where do you ship from?

When will I receive my items after placing an order?

What are the shipping rates?

Do you ship to my country?

I provided a wrong address, how do I change it?

Payments

What payment methods do you offer?

How do you secure my financial information?

Returns

How long do I have to return an item?

When will I get the refund?

Who pays the return shipping fee?

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